Honkai: Star Rail live issue tracker
Honkai: Star Rail 4.4 video and cutscene crashes
Track crashes reported after Version 4.4 when the game opens event media, banner animation, Travel Log content, or a story cutscene. HoYoverse has not acknowledged one shared cause in the checked official source.
EvidenceMultiple reports
PublisherNot acknowledged
VersionVersion 4.4
First reportedJuly 15, 2026 at 6:00 AM UTC
No community reports yet.
The graph will appear when players respond.
Updated 12:28 UTC. Refreshes every 60 seconds.
Affected hardware patterns
No hardware pattern clears the privacy threshold yet. Small groups stay hidden.
What is known, and what is not
FrameReady report data
The graph counts anonymous responses
It shows report volume and comparison responses. It does not diagnose the cause or prove every report has the same cause.
Publisher status
Not acknowledged
HoYoverse has not acknowledged this specific tracker in the checked official sources.
Workaround
No supported workaround
FrameReady will not turn an unsourced forum suggestion into a fix.
Affected scope
Issue categoryCrasheditorial classification
Platforms trackedWindows PC, PlayStation 5configuration
Patch or releaseVersion 4.42026-07-15
Signal thresholds4 elevated, 10 highunique reports in 60 minutes
Evidence sources
- Official: HoYoverse Version 4.4 update information
- Community report: Version 4.4 event and cutscene crash reports
- Community report: Matching Unity crash reports after Version 4.4
- Community report: Matching Travel Log crash report